Terms of service
Overview
This website is operated by LVDENT. Throughout the site, the terms “we”, “us” and “our” refer to LVDENT. LVDENT offers this website, including all information, tools, products and services available from this site, to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using our Service.
You must not transmit any viruses, malware, or any destructive code.
A breach or violation of any of the Terms may result in the immediate termination of your access to our Service.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website without our express written permission.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
4. Products and Services
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of any color, image, or product appearance will be accurate.
Product descriptions, specifications, prices, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.
Any offer for any product or service made on this site is void where prohibited.
5. Orders and Acceptance
When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment issues, suspected fraud, incorrect pricing, or shipping restrictions.
Your order is not accepted until we confirm acceptance and process your payment.
Please review your order carefully before submitting it. Once an order has been processed, we may be unable to cancel or modify it.
6. Prices, Billing and Payment
Prices for our products are subject to change without notice.
Unless otherwise stated, product prices do not include taxes, customs duties, import fees, shipping fees, or other charges that may apply in your country or region.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You represent and warrant that you are authorized to use the payment method provided and that the payment information you provide is true, correct, and complete.
7. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the estimated timeframes shown on our website. However, delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, incorrect shipping information, natural disasters, public holidays, or other events beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for lost or delayed packages caused by incorrect or incomplete addresses provided by the customer.
Customs duties, taxes, import fees, or other local charges may be required by your country or region. These charges are the responsibility of the customer unless otherwise stated.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy.
To request a return, please contact us at support@lvdent.com before sending any item back.
Items returned without prior authorization may not be accepted.
9. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us.
We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders using the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.
10. Third-Party Tools and Links
We may provide access to third-party tools or links over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools and links “as is” and “as available” without any warranties, representations, or conditions of any kind.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.
Please review third-party policies carefully before engaging in any transaction with them.
11. Relationship with Shopify
Our store is powered by Shopify, which enables us to provide our online store and related services to you.
However, any sales and purchases made through our store are made directly between you and LVDENT. Shopify is not responsible for any aspect of the sales transaction between you and LVDENT, including any product, delivery, return, refund, damage, loss, or dispute related to your purchase.
12. User Comments, Feedback and Reviews
If you submit comments, reviews, suggestions, feedback, images, or other content to us, you agree that we may use, edit, copy, publish, distribute, and display such content in any medium for business, marketing, or service improvement purposes.
You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights.
You must not submit unlawful, abusive, defamatory, obscene, misleading, or harmful content, or any content containing malware or malicious code.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, or otherwise objectionable.
13. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Errors, Inaccuracies and Omissions
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
15. Prohibited Uses
You are prohibited from using the site or its content:
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For any unlawful purpose;
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To violate any laws, regulations, or rules;
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To infringe upon our intellectual property rights or the rights of others;
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To submit false or misleading information;
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To harass, abuse, insult, harm, defame, or discriminate against others;
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To upload or transmit viruses, malware, or other malicious code;
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To collect or track the personal information of others;
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To spam, phish, scrape, crawl, or use automated tools without authorization;
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To interfere with or circumvent the security features of the Service.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
16. Disclaimer of Warranties
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
All products and services delivered to you through the Service are provided “as is” and “as available”, unless otherwise expressly stated by us.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
17. Limitation of Liability
To the fullest extent permitted by law, LVDENT, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products purchased through the Service.
This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise.
Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you.
18. Indemnification
You agree to indemnify, defend, and hold harmless LVDENT, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
19. Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of the remaining provisions.
20. Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by discontinuing use of our site and services.
We may terminate this agreement at any time without notice if we determine that you have violated these Terms. You will remain liable for all amounts due up to and including the date of termination.
21. Entire Agreement
These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service.
Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
22. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable to the business entity operating LVDENT, without regard to conflict of law principles.
23. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.
24. Contact Information
Questions about the Terms of Service should be sent to us at:
LVDENT
Business Address:
Flat 1506, 15/F, Cheung Fung Commercial Building, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong