Shipping policy
Thank you for shopping with LVDENT. We are committed to processing and shipping your order as quickly and safely as possible.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Methods and Delivery Time
We mainly use reliable international shipping carriers such as Yanwen, Cainiao, or similar logistics partners for standard shipping.
Estimated delivery time to the United States:
Standard Shipping: 7–15 business days
For customers who need faster delivery, we may offer express shipping through DHL, UPS, or FedEx.
Express Shipping: 3–7 business days
Express shipping may require an additional shipping fee. The final shipping cost will depend on the destination, package weight, and selected shipping method.
Shipping Cost
Standard shipping fees may vary depending on your location, order value, package weight, and available shipping method.
If express shipping is requested, additional shipping fees may apply. Please contact us at support@lvdent.com before placing your order if you need expedited delivery.
Shipping Destinations
We ship to many countries and regions. Available shipping options may vary depending on the destination.
If we are unable to ship to your address, we will contact you as soon as possible.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees charged by the destination country or region.
These charges are not included in the product price or shipping fee unless otherwise stated. The customer is responsible for any customs duties, taxes, or import charges that may apply.
We are not responsible for delays caused by customs clearance procedures.
Tracking Information
Once your order has been shipped, we will provide a tracking number by email whenever available.
Please note that tracking information may take a few days to update after the package has been handed over to the carrier.
Shipping Delays
Delivery times are estimates only and are not guaranteed.
Delays may occur due to customs clearance, carrier delays, incorrect shipping information, weather conditions, holidays, peak seasons, or other circumstances beyond our control.
If your package is significantly delayed, please contact us at support@lvdent.com and we will help check the shipment status.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for lost, delayed, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for reshipping fees.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@lvdent.com as soon as possible.
For damaged items, please provide your order number and clear photos or videos of the damaged product and packaging so we can review the issue and provide a suitable solution.
Contact Us
If you have any questions about shipping, please contact us at:
LVDENT
Business Address:
Flat 1506, 15/F, Cheung Fung Commercial Building, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong