FAQ

You can place an order directly on our website. Simply choose the product you need, select the available options, add it to your cart, and complete checkout securely.

Yes. After your order is placed successfully, you will receive an order confirmation email with your order details. Please make sure your email address is entered correctly at checkout.

If your order has not been shipped yet, please contact us as soon as possible at support@lvdent.com. We will do our best to help you update or cancel the order before shipment.

Once an order has been shipped, it may no longer be possible to cancel or modify it.

After your order has been shipped, we will send a shipping confirmation email with your tracking number.

You can track your package by visiting our Order Tracking page:

https://lvdent.com/tools/order-tracking

Simply enter your tracking number and follow the latest shipping updates.

Please note that tracking information may take 1–3 business days to become available after shipment. Delivery times may vary depending on the shipping method, destination country, customs clearance, and local delivery service.

If you have any questions or cannot find your tracking information, please contact us at:

support@lvdent.com

Yes. We offer international shipping to many countries and regions. Shipping availability and delivery time may vary depending on your location.

Most orders are processed within 1–3 business days after payment confirmation.

Estimated delivery time:

Standard Shipping: 7–15 business days

Express Shipping: 3–7 business days

Delivery time may vary due to customs clearance, local delivery service, holidays, or other factors outside our control.

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We may use carriers such as Yanwen, Cainiao, DHL, UPS, FedEx, or other suitable logistics providers depending on the destination country and shipping method selected.

After your order has been shipped, we will send a shipping confirmation email with your tracking number.

You can track your package by visiting our Order Tracking page:

https://lvdent.com/tools/order-tracking

Simply enter your tracking number and follow the latest shipping updates.

Please note that tracking information may take 1–3 business days to become available after shipment. Delivery times may vary depending on the shipping method, destination country, customs clearance, and local delivery service.

If you have any questions or cannot find your tracking information, please contact us at:

support@lvdent.com

Customs duties, import taxes, VAT, or other local charges may be required by your country or region. These charges are the responsibility of the customer unless otherwise stated.

We accept return requests within 30 days after delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Please contact us within 7 days after delivery at support@lvdent.com.

Please include:

• 
  Your order number
  
• 
  Photos or video of the issue
  
• 
  A short description of the problem
  

Our support team will review the case and provide a suitable solution.

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Processing time may vary depending on your bank or payment provider.

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Yes. LVDENT provides warranty support for eligible products against manufacturing defects under normal use.

Warranty coverage does not include damage caused by misuse, accidental drops, improper cleaning, unauthorized repair, normal wear and tear, or use outside normal intended conditions.

You can contact us atsupport@lvdent.combefore ordering. Please tell us what product you are interested in, your intended use, and any specific requirements. We will try our best to help you choose a suitable option.

Yes. Our dental loupes are designed for dental professionals, dental students, hygienists, and clinics that need magnification support for daily work and training.

Many of our LED headlights are designed to work with dental loupes. However, compatibility may depend on the loupe frame and mounting style. If you are not sure, please contact us before placing an order.

Please follow the product instructions provided with your item. Avoid using harsh chemicals, excessive water, or improper sterilization methods unless the product specifically allows it.

For dental handpieces and professional dental instruments, proper cleaning, lubrication, and sterilization should follow the product instructions and standard clinical practice.

Available payment methods will be shown at checkout. We use secure checkout systems to help protect your payment informatio.

Yes. Payments are processed through secure payment providers. LVDENT does not store your full payment card information.

You can contact us by email:

support@lvdent.com

Please include your order number if your question is about an existing order.

We usually reply within 1–2 business days.