Política de envío
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Worldwide Shipping
LVDENT ships dental loupes, LED headlights, and dental instruments to many countries and regions worldwide.
No matter where you are, we do our best to deliver your order safely to your doorstep with trackable international shipping and professional after-sales support.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.
Fulfillment Origin
LVDENT is operated by LVDENT MEDICAL INSTRUMENTS LIMITED, a company registered in Hong Kong.
Our business address is:
Flat 1506, 15/F, Cheung Fung Commercial Building,
21-25 Cheung Sha Wan Road,
Sham Shui Po,
Hong Kong.
Orders are usually fulfilled and shipped from our China fulfillment location in Foshan, Guangdong, China.
Shipping Methods and Delivery Time
We mainly use reliable international shipping carriers such as Yanwen, Cainiao, or similar logistics partners for standard shipping.
Estimated delivery times vary depending on the destination country or region.
Estimated Standard Delivery:
United States: 7–15 business days
Mexico and selected Latin America countries: 10–20 business days
Europe: 8–18 business days
Other international destinations: 10–25 business days
For most small orders, standard shipping usually takes around 7–15 business days to reach the destination, depending on the destination country, customs clearance, and local carrier service.
For customers who need faster delivery, express shipping may be available at checkout for an additional shipping fee.
Estimated Express Shipping: 3–7 business days
Express shipping may be handled through DHL, UPS, FedEx, or other available express carriers depending on the destination, package details, and local service availability.
Shipping Cost
Shipping costs vary depending on the destination, shipping method, order value, and package details.
Free standard shipping may be available for eligible orders and destinations.
For orders that do not qualify for free shipping, standard shipping fees will be shown at checkout.
Express shipping requires an additional fee. The final shipping cost will be displayed at checkout before payment.
Shipping Destinations
We ship to many countries and regions worldwide. Available shipping options may vary depending on the destination.
If we are unable to ship to your address, we will contact you as soon as possible.
Please note that some remote areas may require additional delivery time or may not be available for certain shipping methods.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees charged by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.
The customer is responsible for any customs duties, taxes, import charges, or local fees that may apply.
We are not responsible for delays caused by customs clearance procedures.
Tracking Information
Once your order has been shipped, we will provide a tracking number by email whenever available.
Please note that tracking information may take 1–3 business days to update after the package has been handed over to the carrier.
Shipping Delays
Delivery times are estimates only and are not guaranteed.
Delays may occur due to customs clearance, carrier delays, incorrect shipping information, weather conditions, holidays, peak seasons, remote area delivery, or other circumstances beyond our control.
If your package is significantly delayed, please contact us at support@lvdent.com and we will help check the shipment status.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for lost, delayed, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for reshipping fees.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@lvdent.com as soon as possible.
For damaged items, please provide your order number and clear photos or videos of the damaged product and packaging so we can review the issue and provide a suitable solution.
Warranty and After-Sales Support
Eligible products may be covered by a limited warranty and professional after-sales support.
Warranty coverage may vary depending on the product type, product condition, and issue reported.
For warranty or after-sales questions, please contact us with your order number and clear photos or videos of the product issue.
Contact Us
If you have any questions about shipping, please contact us at:
support@lvdent.com
LVDENT
Operated by LVDENT MEDICAL INSTRUMENTS LIMITED
Business Address:
Flat 1506, 15/F, Cheung Fung Commercial Building,
21-25 Cheung Sha Wan Road,
Sham Shui Po,
Hong Kong.